FAQs

I have forgotten my password, can I be reminded?

Your account security is of paramount importance to us, so in the event that you want to change your password, you will no longer be able to reset it yourself. Instead please contact your Account Manager who will assist you.

Can I change my password?

Your account security is of paramount importance to us, so in the event that you want to change your password, you will no longer be able to reset it yourself. Instead please contact your Account Manager who will assist you.

I have an new e-mail address, can I update it?

At this time, this option is currently not available online. Please contact your Account Manager to advise these details.

How do I sign up to Gotch Connect?

Please email your Account Manager with your account details and request a log in to the Are Direct Connect website. Once set up, a password will be emailed to the registered email address.